Register your Sentorise product

The published Warranty Policy offers registered customers two additional years at no extra cost when registration is completed within 90 days of purchase. Send your order and product details below, and keep your proof of purchase and submission reference.

Contact support for confirmation of the recorded product and applicable coverage dates. Warranty coverage and exclusions follow the published policy; this page does not create a different warranty period. Registration and a claim for a faulty product are separate requests.

Have these details ready before you register

  • Purchase record

    Keep your order confirmation or invoice. Copy the order number, purchase date and purchase channel exactly, including the retailer or marketplace name.

  • Product label

    Record the full model, capacity and Bluetooth/heated version. Copy the serial number from each unit’s label; for a multi-unit purchase, keep a clear model-to-serial list.

  • Contact and supporting files

    Use an email address you can access and state your country or region. Have a legible proof of purchase and label photo ready if support requests them. Send attachments separately; this form collects text details.

Choose the right type of request

  • Register a product

    Use the form below to submit purchase and product details for recording. Keep your proof of purchase and ask support to confirm the recorded product and applicable coverage dates.

  • Report a product problem

    A fault or warranty claim needs its own description and review. Contact support with your order number, model, serial number, symptoms and any displayed message. Registration alone does not open or approve a claim.

Submit your registration details

Unable to find your order number or serial number? Contact support. Send requested proof or photos to [email protected], quoting your submission reference. The on-screen reference identifies your submission; it is not a warranty approval or an automated registration certificate. Our team may request further information. Privacy Policy.

Keep the record together after submitting

  • Save the submission reference

    After the success message, save the on-screen reference with a copy of the details you submitted. It identifies the submission and is not a warranty certificate or coverage decision.

  • Match any supporting files

    Email requested proof or photos to [email protected]. Use the same contact email and include the submission reference, order number and relevant serial number.

  • Confirm the recorded details

    Keep your original purchase evidence. Ask support to confirm the product record and applicable coverage dates. If a detail needs correcting, send the reference and clearly state the original and corrected information.

Common registration questions

I cannot find an order number or serial number. What should I do?

Do not guess a number. Check the order confirmation or invoice for the order reference and the product label for the serial number. If either is missing or illegible, contact support with the purchase channel and available purchase evidence before completing the required fields.
How do I identify several batteries from the same purchase?

List every unit’s serial number exactly as printed and identify its full model/version. Use Registration notes to pair each serial with its model, especially if the order contains different capacities or heating versions. Keep the matching labels and purchase record together.
Where do I send my invoice or label photos?

The form does not upload files. Send requested proof of purchase or label photos to [email protected], quoting your submission reference and order number so support can match the files to the record.
I received a success message. Is my warranty approved?

The success message confirms a submission, not a warranty-claim decision or an automated registration certificate. Save the reference and contact support for confirmation of the recorded product and applicable coverage dates.
What if I made a mistake in the submitted details?

Contact support with the submission reference, the email address used and the specific correction. Include the correct model, date or serial number as applicable so the team can identify the intended record.
What if I am unsure about eligibility or registration timing?

Read the published Warranty Policy and ask support about your purchase date, channel and product. Do not assume that submitting this form changes the policy’s registration conditions, coverage or exclusions.

Read the Warranty Policy · Contact support · Returns and refunds · Privacy Policy